Duration
00:00
AI Agent
Georgia v2.1
Language
EN-GB
Call ID
VC-29481
JH
James Harrison
In Progress
00:00
Voice Activity
Customer
AI Agent · Georgia
AI
AI Handling
Calls Today
247
↑ 12% vs yesterday
AI Resolved
94.2%
↑ 2.1% this week
Avg Handle Time
2:34
↓ 18s vs last week
CSAT Score
4.8
↑ 0.3 pts this month
Call Volume by Department
Recent Activity
Call VC-29481 resolved — billing query
2m ago
Georgia escalated VC-29478 to human
7m ago
New caller — M. Patel, tech support
11m ago
CSAT rating received: 5/5 stars
14m ago
Outbound callback completed — R. Clarke
22m ago
Total Calls (30d)
6,842
↑ 8.4% MoM
AI Resolution Rate
91.7%
↑ 3.2% MoM
Cost Per Call
£0.38
↓ £0.12 vs human
Daily Call Volume — Last 14 Days
14d agoToday
Call Outcome Breakdown
AI Resolved — 63%
Escalated — 18%
Callback — 11%
Abandoned — 8%
CSAT Trend — Last 30 Days
4.4 ★Today: 4.8 ★
Top Call Reasons
Invoice / Billing31%
Technical Support24%
Account Changes18%
New Enquiry15%
Other12%
Active
3
Idle
2
Fleet Total
8
G
Georgia
General Purpose · EN-GB · v2.1
142calls today
Active
A
Aria
Billing Specialist · EN-GB · v2.0
67calls today
Active
M
Max
Tech Support · EN-GB · v1.9
38calls today
Active
S
Sophie
Sales Assist · EN-GB · v2.1
22calls today
Idle
R
Robin
Outbound · EN-GB · v1.8
15calls today
Idle
E
Echo
Multilingual · EN/FR/DE · v1.7
0calls today
Offline
N
Nova
Healthcare · EN-GB · v2.0
0calls today
Offline
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