Voxcierge®
Platform · GDPR & Compliance

Built for regulated industries. From day one.

GDPR breach detection, FCA compliance mode, PCI payment capture, vulnerable customer protection, and a full immutable audit trail. Compliance is not a bolt-on at Voxcierge - it is built into every call.

Audit log

IMMUTABLE

Sarah M.

Call ended · Disposition: Payment Taken

14:32:07

Isaac

Vulnerability flag raised · Adapted protocol applied

14:31:44

Sarah M.

Call connected · Recording consent played

14:28:12

Georgia

Inbound call answered · Caller ID: +447911 ######

14:27:59

James P.

GDPR breach alert acknowledged

14:15:02
UK
Data hosted in UK
AES-256
Encryption at rest
TLS 1.3
Encryption in transit
8 roles
Access control levels

PCI PAYMENT CAPTURE

Take card payments on calls. Securely.

Georgia pauses the call recording and switches to secure DTMF mode when a customer enters card details. Card digits are never logged, never stored, and never visible in the transcript. PCI DSS compliant by design.

Secure DTMF - card digits masked in real time
Call recording automatically paused during entry
Card data never stored or logged anywhere
Agent screen blanked during card capture
Refund and void support via payment gateway

PCI payment capture

Secure DTMF mode active

Live transcript paused

Card digits masked · Never logged · Secure DTMF only

Card numberCaptured securely
Expiry dateCaptured securely
CVVNot stored

Audit log

IMMUTABLE

Sarah M.

Call ended · Disposition: Payment Taken

14:32:07

Isaac

Vulnerability flag raised · Adapted protocol applied

14:31:44

Sarah M.

Call connected · Recording consent played

14:28:12

Georgia

Inbound call answered · Caller ID: +447911 ######

14:27:59

James P.

GDPR breach alert acknowledged

14:15:02

AUDIT LOG

Every action recorded. Forever.

Every user action - every call, every flag, every login, every configuration change - is timestamped and recorded in an immutable audit log. Exportable for regulatory review. No editing, no deletion.

Immutable - no editing or deletion
Every call, flag, and action timestamped
User-attributed - who did what and when
Exportable CSV for regulatory audit
Call recordings stored with retention controls

ROLE-BASED ACCESS

8 roles. Right access for every person.

Super Admin, Admin, Manager, Team Lead, Trainer, Agent, Reporter, and Compliance Officer. Eight distinct roles with granular permissions. Agents never see what they should not. Compliance officers see exactly what they need.

8 pre-built roles covering every team function
Tenant data isolation - customers never cross
SSO via SAML/OIDC on Enterprise tier
MFA enforced at platform level
IP allowlisting for Enterprise deployments

Role-based access · 8 roles

Super AdminFull platform access
ManagerTeam management, reports
Team LeadSupervise, whisper, barge
AgentHandle calls and messages
ComplianceAudit log, recordings only
ReporterReports and analytics only

Talk to us about compliance.

We work with FCA-regulated firms, healthcare providers, and debt collection agencies. Book a demo to discuss your specific compliance requirements.

Book a demo +44(0)161 524 0663