THE PROBLEM
Four missed calls. Four lost instructions.
This is a real Monday morning for a typical independent estate agent. Four evening calls go to voicemail. By the time you call back on Monday morning, two of those buyers have already booked viewings with another agent. One has made an offer elsewhere.
At an average commission of £3,480 per instruction, four missed evenings a week represents over £55,000 of potential annual revenue - lost to competitors who picked up.
The first agent to respond wins the viewing.
Rightmove data consistently shows that buyers contact multiple agents simultaneously and book with whoever responds first.
Monday morning
4 MISSEDViewing enquiry - 14 Brook Lane
Valuation request - 3 bed semi
Offer query on listing
New instruction enquiry
4 missed calls - approx £13,920 potential commission lost
Based on avg £290k sale at 1.2% commission
Monday morning - with Georgia
4 BOOKED14 Brook Lane - Sat 10am - David Clarke
Mon 2pm - Emma Thompson - 3 bed semi
Offer query - Mark Wilson - Tue 9am
New instruction - Sarah P - Full details logged
Every lead captured - diary full before 9am
All logged to Pipedrive automatically
THE SOLUTION
Georgia answers. Diary full by 9am.
Every call answered in under 500ms. Georgia qualifies each buyer - chain status, budget, position, timeline - and books the viewing directly into your calendar. SMS confirmation sent to the buyer. All details logged to Pipedrive before you see the notification.
PIPEDRIVE INTEGRATION
Every call logged before your morning coffee.
Georgia creates or updates a contact in Pipedrive on every call. Buyer details, property interest, chain status, budget, viewing time - all captured and logged automatically. Your team arrives at the office to a full diary and a complete CRM, not a list of voicemails to return.
Pipedrive - Auto logged
● Just now - from Georgia call
WHO USES VOXCIERGE
Built for every type of estate agency.
“We were missing 30 or more calls a week out of hours. Georgia answered every single one from day one. We have won three new instructions this month that would have gone to a competitor who answered the phone.”
Sarah A.
Director · Estate Agency · Manchester
Common questions from estate agents
Can Georgia book viewings directly into our diary?
Yes. Georgia checks your calendar availability in real time and books viewings directly. The buyer gets an SMS confirmation immediately and the appointment appears in your calendar automatically.
Does it work with our CRM?
Pipedrive integration is live now - Georgia creates contacts, deals, and activities automatically on every call. Salesforce, HubSpot, Reapit, Jupix, and Street.co.uk integrations are on the roadmap.
What does Georgia ask buyers on the call?
You configure the qualification script for your agency. Typically: which property they are enquiring about, their buying position, chain status, budget range, and preferred viewing times. All captured and logged automatically.
Can it handle vendor calls too?
Yes. Georgia can handle both buyer and vendor calls - progress updates, valuation enquiries, and general questions answered from your knowledge base.
How much does it cost compared to a virtual receptionist?
A traditional virtual receptionist service typically costs £200 to £500 per month and only covers business hours. Voxcierge starts at £79 per seat per month and covers 24/7 including evenings, weekends, and bank holidays.