Privacy Policy

Data Controller: Voxcierge AI Ltd

Registered address: First Floor Swan Building, 20 Swan Street, Manchester, England, M4 5JW

Contact: [email protected]

If you have any questions about how we handle your data, please contact us at the address above.

Information you provide directly:

• Name, email address, phone number, and company name when you submit an enquiry, book a demo, or sign up for a trial
• Payment information processed by our payment provider (we do not store card details)
• Communications you send us via email, phone, or our website forms
• Information you provide when using our platform as a customer

Information collected automatically:

• IP address - collected server-side on every form submission for security, fraud prevention, spam detection, and lead attribution. Your IP address is personal data and is handled in accordance with this policy.
• User agent (browser and device information) - collected for security and fraud prevention purposes
• Referrer URL and landing page - collected for attribution and analytics purposes
• UTM parameters (utm_source, utm_medium, utm_campaign, utm_content, utm_term) - collected to understand how you found us
• Pages visited and interactions on our website via Plausible Analytics (privacy-preserving, no cookies)

Bot protection data:

We use Cloudflare Turnstile to protect our forms from automated abuse. Turnstile may collect technical signals from your browser to verify you are a human. No personal data is stored by Turnstile beyond the verification challenge. See Cloudflare's privacy policy for details.

We share your data with the following categories of third parties, only to the extent necessary to provide our services:

• Pipedrive - our CRM platform, used to manage leads and customer relationships
• Railway - our cloud hosting provider, where your data is processed and stored in the UK
• Cloudflare - CDN, security, and Turnstile bot protection
• Twilio - telephony provider for AI call handling and SMS
• Anthropic - AI processing provider (call transcripts and AI responses)
• Deepgram - speech-to-text processing during AI calls
• Cartesia - text-to-speech processing during AI calls
• Plausible Analytics - privacy-preserving website analytics (no personal data shared)

A full list of our subprocessors is available to customers on request. Contact [email protected].

We do not sell your personal data to third parties. We do not share your data for advertising purposes.

Some of our subprocessors are based outside the UK and EEA (including the United States). Where personal data is transferred internationally, we ensure appropriate safeguards are in place, including Standard Contractual Clauses approved by the ICO, or we rely on adequacy decisions where applicable.

Our core platform data is hosted on Railway infrastructure in UK data centres.

Under UK GDPR, you have the following rights:

• Right of access - request a copy of the personal data we hold about you
• Right to rectification - ask us to correct inaccurate data
• Right to erasure - ask us to delete your data in certain circumstances
• Right to restrict processing - ask us to limit how we use your data
• Right to data portability - receive your data in a machine-readable format
• Right to object - object to processing based on legitimate interests
• Rights related to automated decision-making - we do not make solely automated decisions that significantly affect you

To exercise any of these rights, contact us at [email protected]. We will respond within 30 days.

You also have the right to lodge a complaint with the Information Commissioner's Office (ICO) at ico.org.uk.

Our website uses minimal cookies. We use Plausible Analytics, which is cookieless and does not track you across websites. See our Cookie Policy for full details.

We may update this Privacy Policy from time to time. We will notify you of significant changes by email or by posting a notice on our website. The date at the top of this policy shows when it was last updated.