Hotels

Every reservation call answered. Every guest looked after.

Guests book, change, and cancel at all hours - not just during reception opening times. Georgia answers every call instantly, handles reservation changes, answers room and facility questions, and logs everything automatically. 24/7, without extra staffing costs.

Book a demo Call Georgia

40%

of hotel booking calls arrive out of hours

24/7

Guest call coverage

<500ms

Answer time - every call

Missed reservation enquiries

THE CHALLENGE

The problems you face every day.

Guests call to book or change reservations out of hours

Georgia answers every call 24/7 - handling reservation enquiries, date changes, and cancellations at 11pm the same as 11am.

Reception is overwhelmed during peak check-in periods

Georgia handles routine calls while your team focuses on guests at the desk. No more ringing phones going unanswered during check-in rush.

Late arrival calls disrupt the night team unnecessarily

Georgia handles late arrival calls, collects the guest ETA, and passes details to the right person - without disturbing the whole team for every call.

Direct booking enquiries go to OTAs because calls go unanswered

Georgia captures every direct booking enquiry instantly - reducing your OTA commission spend by converting more callers before they go to Booking.com.

Georgia is ready now

See it in action

Leave your number and Georgia will call you back within 30 seconds - a live demonstration of exactly what your customers will experience.

THE SOLUTION

How Voxcierge solves it.

Reservation enquiry handling

Georgia answers availability enquiries, captures guest details and room preferences, and either completes the booking or transfers to your reservations team with full context.

Booking changes and cancellations

Date changes, room upgrades, and cancellation requests handled by Georgia following your policies. Every change logged automatically.

Out-of-hours and overnight coverage

Late arrivals, lost key cards, and overnight guest queries handled by Georgia without waking your team unless genuinely necessary.

Room and facility information

Georgia answers questions about check-in times, parking, breakfast, restaurant hours, and room types from your property's knowledge base.

Group and event bookings

Group room blocks, corporate rate enquiries, and event space requests captured and qualified before routing to your sales team.

Multi-property routing

For hotel groups, Georgia routes calls to the correct property and team automatically based on the number dialled.

PMS and CRM logging

Every call logged with guest name, room type, dates, and outcome. Connects to your CRM and PMS via API or webhook.

Booking confirmation SMS

Automatic confirmation SMS sent to guests after every reservation - reducing no-shows and improving the pre-arrival experience.

USE CASES

Who uses Voxcierge for hotels?

Built for UK businesses where every call matters.

Independent hotels capturing direct booking calls out of hours

Hotel groups routing enquiries across multiple properties automatically

Boutique hotels answering reservation calls while owners are occupied

Budget hotels handling high inbound call volume during peak season

Serviced apartments managing check-in queries and key handover calls

Country house hotels qualifying wedding and event enquiries automatically

“We were missing evening calls every single night from guests wanting to book directly. Georgia handles all of those now. Our direct booking rate is up and the front desk team is less stressed.”

General Manager

Boutique Hotel · Lake District

Explore the technology behind this

AI Voice Agent

Ready to stop missing calls?

See exactly how Voxcierge works for hotels in a 45-minute demo.

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