TWO-WAY CONVERSATIONS
Real conversations. Not just broadcast.
Customers reply to your SMS and Georgia handles the conversation - rescheduling appointments, answering FAQs, and escalating to a human agent when it matters. Every reply captured, every thread in context.
Voxcierge
● Active now
Appointment Reminder Campaign
● Running
BULK SMS CAMPAIGNS
Reach thousands. Track every reply.
Send targeted bulk SMS to customer segments directly from the Campaign Engine. Schedule for optimal timing, track delivery and reply rates live, and feed replies straight back into the unified inbox.
UNIFIED INBOX
Every channel. One screen.
SMS sits alongside calls, WhatsApp, and email in one unified inbox. Agents see the full customer history across every channel - no context switching, no repeated conversations, no dropped threads.
AUTOMATED REMINDERS
Fewer no-shows. Fuller diaries.
Set up automated SMS sequences triggered by call outcomes, CRM events, or appointment times. Confirmation at booking, reminder at 48 hours, nudge at 1 hour. All without any manual effort from your team.
Booking confirmed
Hi James, your appointment is booked for Friday 23rd at 2pm. Reply CANCEL if your plans change.
48 hours before
Reminder: Your appointment is in 2 days - Friday 23rd at 2pm. Reply YES to confirm.
2 hours before
See you in 2 hours at 2pm today. We're at 20 Swan Street, Manchester M4 5JW.
USE CASES
Who uses Voxcierge SMS?
FAQ
Questions, answered.
How many SMS are included per seat?
Starter includes 20 SMS per seat per month. Business includes 50. Professional includes 100. Additional SMS are available at £0.04 per message on Business tier.
Can customers reply to our SMS messages?
Yes. Voxcierge supports full two-way SMS. Customer replies arrive in the unified inbox and are handled by Georgia automatically or routed to a human agent.
Can I send bulk SMS campaigns?
Yes. You can send bulk SMS to contact lists imported from your CRM or uploaded via CSV. Schedule for optimal timing and track delivery, open, and reply rates live.
Does SMS work with our existing phone numbers?
We provision dedicated SMS-enabled UK numbers as part of your setup. Enabling SMS on existing numbers may be possible - speak to our team about your specific requirements.
Is SMS GDPR compliant?
Yes. All SMS interactions are logged with full consent records, and Voxcierge supports opt-out handling automatically. UK data hosting and a Data Processing Agreement are available on all tiers.
How do automated reminders get triggered?
Reminders are triggered by call outcomes, CRM events, or appointment times. When Georgia books an appointment, the reminder sequence starts automatically - no manual setup per booking.