Voxcierge®
Platform · IVR & Call Routing

Every call routed to the right place.

Natural language IVR that understands what callers say - not just which button they press. Ring groups, business hours routing, holiday calendars, and SIP extensions in one platform.

Call routing flow

Inbound call+44 161 524 0663
Caller says:"I want to book a viewing"
Intent matched:Viewing enquiry
Routed to:Georgia - Estate Agent persona

Business hours check

IN HOURS

Route to agent

OUT OF HOURS

Route to Georgia

NATURAL LANGUAGE IVR

Callers speak. Georgia understands.

Callers say "I want to pay my bill" or "I have a complaint" - Georgia routes them correctly without any button pressing. Traditional DTMF touch-tone menus also supported for teams that need them.

Natural language intent detection and routing
DTMF touch-tone menus as fallback or primary
Multi-level nested menus with submenu support
Misunderstood intent gracefully handled
Caller can speak or press at any point

Call routing flow

Inbound call+44 161 524 0663
Caller says:"I want to book a viewing"
Intent matched:Viewing enquiry
Routed to:Georgia - Estate Agent persona

Business hours check

IN HOURS

Route to agent

OUT OF HOURS

Route to Georgia

ALL ROUTING FEATURES

Everything you need to route calls perfectly.

👥

Ring groups

Route calls to teams with simultaneous, sequential, or least-recent-agent ring strategy.

🕐

Business hours routing

Automatically route differently outside business hours - to Georgia, voicemail, or an out-of-hours message.

📅

Holiday calendar

Pre-configure bank holidays and custom closure dates. Routing changes automatically with no manual intervention.

📞

SIP extensions

Connect physical desk phones and softphones via SIP. Works alongside your existing telephony infrastructure.

📨

Voicemail with transcription

Missed calls go to voicemail, transcribed and emailed to the right person with full caller details.

⚡

High-value escalation

AI identifies high-value callers during a conversation and instantly escalates to a live agent with context transferred.

See intelligent routing in action.

Book a demo and we will walk you through your routing setup for your specific business.

Book a demo +44(0)161 524 0663