Voxcierge®
Platform - WhatsApp Business

WhatsApp. At contact centre scale.

30 million UK users on WhatsApp. Official Meta Business API. Handle every WhatsApp enquiry from the same unified inbox as your calls, SMS, and email. Professional tier and above.

Voxcierge

WhatsApp Business

META VERIFIED
Hi, I saw your property on Rightmove - is it still available?
Hi! Yes, 14 Brook Lane is still available. Would you like to book a viewing? We have slots available this week.
Yes please, Saturday morning?
Saturday 10am works perfectly. I've booked you in - you'll receive a confirmation shortly. Can I take your name?
30M+
UK WhatsApp users
98%
Message open rate
<2s
Average response time
24/7
Georgia handles it

WHAT IS INCLUDED

Everything on Professional tier.

Official Meta Business API

Meta-verified business account. Customers see your verified business name and logo - not just a phone number. Builds trust before the conversation starts.

Template messages

Send approved outbound templates for appointment reminders, payment notifications, and status updates. Customers receive branded messages directly into WhatsApp.

Two-way conversations

Inbound WhatsApp messages handled by Georgia or routed to a human agent from the unified inbox. No switching between apps - everything in one place.

Full CRM logging

Every WhatsApp conversation logged to your CRM alongside call records. Complete contact history regardless of how they chose to reach you.

Automated follow-ups

Georgia sends WhatsApp follow-up messages triggered by call outcomes. Appointment booked - confirmation sent. No-show - recovery message sent automatically.

Unified inbox

WhatsApp conversations sit alongside calls, SMS, and email in a single agent inbox. One interface, every channel, full context on every contact.

HOW IT WORKS

From message to outcome. Automatically.

01

Customer sends a WhatsApp message

Your customer messages your verified WhatsApp Business number. They see your business name and logo - not an unknown number.

02

Georgia responds in seconds

Georgia picks up the conversation, draws on your knowledge base, and handles the enquiry - booking appointments, answering questions, or qualifying the lead.

03

Human agents step in when needed

If the conversation needs a human, it routes to your team in the unified inbox with full WhatsApp history and contact context already loaded.

04

Everything logs to your CRM

The full conversation is written back to the contact record. Your team sees every WhatsApp exchange alongside calls and emails in one place.

PLAN AVAILABILITY

WhatsApp Business is included on Professional and Enterprise tiers.

From £199 per seat per month. Includes the Meta Business API, template messaging, two-way conversations, and full CRM logging.

See pricingBook a demo

See WhatsApp Business in action.

Available on Professional and Enterprise tiers. Book a demo to see the full omnichannel inbox.

Book a demo +44(0)161 524 0663