AI INBOUND HANDLING
Georgia handles the volume. Agents handle the value.
For most contact centres, 30-50% of inbound calls are routine - account queries, appointment bookings, standard information. Georgia handles these entirely, with no agent involvement, at a fraction of the cost. Agents focus on the complex conversations that benefit from human judgment.
Georgia - Inbound handling
247
Handled today
0
Queued
1:42
Avg handle
94%
FCR rate
Recent calls handled by Georgia
Live floor view
12
Live calls
0
In queue
84
Sentiment
Sarah M.
On call - 03:21
James P.
On call - 02:14
Emma C.
On call - 01:07
David R.
Available
Lisa T.
Wrap time - 00:45
LIVE FLOOR MANAGEMENT
Full visibility. Zero blind spots.
Every live call visible on the floor dashboard with real-time sentiment scoring. Supervisors see which agents need support before a call goes wrong. Listen silently, whisper coach, or barge in - all from one screen.
Common questions from contact centre managers
How does the transition from legacy call centre software work?
Voxcierge deploys alongside or replaces your existing telephony. Basic inbound AI handling is typically live within one working day. Full platform deployment including CRM integration, campaign setup, and agent training takes one to two weeks.
Can we use Voxcierge alongside our existing agents?
Yes. Voxcierge is designed to complement your existing team - Georgia handles the routine volume, Isaac coaches your agents, and supervisors manage both through one dashboard. You do not need to replace your team.
What does it cost compared to our current platform?
Voxcierge starts at £79 per seat per month with no implementation fee and no minimum contract. The ROI calculator on our pricing page lets you model the saving against your current agent cost and call volume.
Does it work for both inbound and outbound operations?
Yes. Voxcierge is a full inbound and outbound platform. Georgia handles inbound calls and runs outbound campaigns. The Campaign Engine manages outbound dialling with full Ofcom compliance controls built in.
Is it suitable for regulated contact centre operations?
Yes. Voxcierge includes FCA compliance mode for debt collection and financial services, GDPR breach detection, PCI-compliant payment capture, and a full immutable audit trail on every call.