90min
Avg fee-earner time lost to routine calls daily
24/7
Client access at no extra cost
100%
Enquiries captured including out of hours
£0
Cost of missed new client call
NEW CLIENT QUALIFICATION
The right clients reach the right fee-earner. Every time.
Georgia qualifies new client enquiries against your criteria - matter type, urgency, conflict of interest basics, and budget expectations - before routing to the right fee-earner or scheduling a callback at a time that works. Fee-earners only handle the calls worth their time.
Matter type qualification and routing by practice area
Conflict of interest data captured on first call
Budget and urgency qualification before fee-earner contact
Out-of-hours client calls handled professionally
Every enquiry logged to CRM with full call notes
Georgia - New client qualification
Call transcript
Georgia: Thank you for calling. Can I ask what matter you are looking for help with today?
Caller: I need advice about an employment dispute - I was made redundant last month.
Georgia: I can connect you with one of our employment specialists. Were you employed for more than 2 years?
Caller: Yes, 6 years.
Georgia: Thank you. I will arrange a callback from our employment team. Can I take your name and best contact number?
LEAD QUALIFIED
CALLBACK BOOKED
CRM UPDATED