OUTBOUND AT SCALE
Georgia dials. Consistently. Compliantly. At any volume.
The Ofcom abandoned call rules cap predictive diallers at 3% of answered calls. Georgia answers every call instantly when a debtor picks up - there is no pause, no silence, and no abandoned call problem. Ofcom compliance is built in by design.
Human agents deliver inconsistent scripts. Georgia delivers the same compliant message on every call - no deviations, no shortcuts, no bad days.
Collection campaign
LIVE0.0%
Abandoned rate
£94k
Recovered today
Isaac - Live call alert
04:23VULNERABILITY INDICATOR DETECTED
Caller mentioned bereavement and difficulty managing finances
ISAAC GUIDANCE
"Pause the collection discussion. Express empathy. Offer a breathing space referral and schedule a callback when they have support in place."
COLLECTION PAUSED
PROTOCOL APPLIED
FCA CONSUMER DUTY
Isaac identifies vulnerable customers in real time.
The FCA's Consumer Duty requires firms to identify customers in vulnerable circumstances and adapt their approach. Isaac monitors every live call for vulnerability signals - distress, confusion, bereavement, financial difficulty - and alerts the agent the moment they appear.
The agent receives the correct protocol guidance immediately - not in a post-call review days later. The right response happens in the moment when it changes the outcome.
FCA COMPLIANCE MODE
Built for regulated UK debt collection.
Voxcierge includes a dedicated FCA compliance mode for debt collection agencies. Call recording disclosure is mandatory and configurable. Contact frequency rules enforced automatically. Every call recorded, transcribed, and scored for your compliance audit.
Full audit trail
Every call timestamped and attributed. Immutable record for FCA review.
Recording disclosure
Configurable legal announcement played automatically on call connect.
Contact frequency
Automatic enforcement of contact rules per account per day.
DSAR support
Subject access request handling workflow with export and deletion tools.
FCA Compliance Dashboard
LIVEAbandoned call rate
Limit: 3.0%
Disclosure compliance
Limit: Required
Vulnerability flags today
Limit: Protocol applied
GDPR breach alerts
Limit: No incidents
All compliance indicators green
847 calls made today - 0 regulatory incidents
Common questions from debt collection agencies
Does Georgia produce abandoned calls under Ofcom rules?
No. Because Georgia answers instantly when a debtor picks up, there is no predictive dialler pause and no abandoned call. The abandoned call rate is zero - Ofcom compliance is built in by design, not managed manually.
How does Isaac identify vulnerable customers?
Isaac monitors the live call for vocal patterns, word choice, and conversational signals associated with vulnerability - distress, confusion, bereavement, health issues. When detected, it immediately surfaces the correct FCA protocol guidance to the agent.
Can we configure the FCA disclosure statement?
Yes. The mandatory recording and identification disclosure is fully configurable and played automatically at call connect. You set the exact wording to match your regulatory requirements.
Is the audit trail sufficient for FCA review?
Yes. Every call is recorded, transcribed, and scored. Every user action is timestamped and attributed in an immutable log. The audit trail is exportable in full for regulatory review or subject access requests.
Can Georgia take payments on the call?
Yes. PCI-compliant card capture is available - card digits captured via secure DTMF, never stored or logged, agent screen blanked during entry. Fully compliant with PCI DSS requirements.