REAL-TIME COACHING
The right response. At exactly the right moment.
Isaac detects objections, competitor mentions, and emotional shifts in real time and surfaces the correct response directly to the agent's screen during the call - not in a debrief the next day. The difference between a lost deal and a won one.
Isaac - Live coaching
● Monitoring · James Parker
PRICING OBJECTION DETECTED
Customer said: "That seems quite expensive compared to what we pay now"
SUGGESTED RESPONSE
"I completely understand - let me walk you through the ROI calculation. Most of our customers see a payback in the first 6-8 weeks based on calls they were previously missing..."
Team performance
Today · All agents · Live
87
Team avg
2
Alerts today
TEAM ANALYTICS
Manager insight. Without listening to recordings.
Every call automatically scored and summarised. Managers see per-agent sentiment trends, call volume, handle time, and performance comparison on a single dashboard - updated in real time throughout the day.
SUPERVISOR CONTROLS
Listen. Whisper. Barge in.
Supervisors see every live call with real-time sentiment and transcript. Listen silently without the agent knowing. Whisper coaching directly to the agent without the customer hearing. Or barge in to take control when a call needs it.
Live calls · 4 active
Sarah M. · David Clarke
03:21 · Closing
James P. · Emma Thompson
02:14 · Objection
Emma C. · Mark Wilson
01:07 · Qualifying
James P. needs support - pricing objection flagged
COMPLIANCE & VULNERABILITY
Built for regulated UK industries.
Isaac identifies signs of vulnerability or distress in real time and guides agents through the appropriate protocol. GDPR breach detection alerts instantly when sensitive data is shared unexpectedly. FCA disclosure handling for debt collection and financial services built in.
Vulnerable customer detection
Real-time identification of distress, confusion, or vulnerability signals
GDPR breach alerts
Instant flag when sensitive personal data shared unexpectedly on a call
FCA compliance mode
Configurable disclosure handling and interaction controls for regulated firms
Full immutable audit log
Every call scored, every flag recorded, every action timestamped
FAQ
Questions, answered.
Does Isaac replace the need for manual QA?
Largely yes. Because Isaac scores 100% of calls automatically, the manual sampling process that accounts for 10-15% of supervisor time can be substantially reduced. Managers still review flagged calls, but automated scoring replaces listening to random samples.
Does the agent see Isaac's prompts on screen?
Yes. Isaac prompts appear on the agent's screen in real time during the call - not audible to the customer. The agent sees the sentiment score, current topic detection, and suggested responses.
Can customers or callers hear Isaac?
No. Isaac is entirely silent to the caller. Only the agent sees the prompts and scoring on their screen.
How accurate is the sentiment scoring?
Isaac uses a best-in-class language model trained on conversational data. Sentiment scoring is contextual - it understands that "that's not ideal" in context of a complaint is different from the same phrase said lightly.
Is Isaac included in the standard subscription?
Yes. Isaac live coaching is included on every Voxcierge tier at no extra cost. It is not an optional add-on.
Does Isaac work with outbound calls too?
Yes. Isaac monitors both inbound and outbound calls - whether handled by Georgia or by a human agent. Every call benefits from the same real-time scoring and guidance.