Voxcierge®
Platform · Analytics & Reporting

Complete visibility. Zero blind spots.

Real-time KPI dashboards, sentiment trends, agent performance analytics, wallboard display mode, and campaign conversion funnels. Know exactly what is happening on every call, in every team, at every moment.

Today's KPIs

● LIVE

247

Calls handled+12%

3:42

Avg handle time-8%

84

Avg sentiment+5pts

91%

FCR rate+3%

Call volume - last 8 hours

WALLBOARD DISPLAY

Your contact centre floor, always informed.

Real-time team stats formatted for large screen floor display. Live call count, queue depth, agent status, and sentiment score visible across the entire contact centre. One click from the dashboard.

Live calls, queue depth, and wait times
Agent availability and current status
Team sentiment score updated in real time
Configurable KPIs and thresholds
Red/amber/green performance indicators

Wallboard · TV mode

FULLSCREEN

12

Live calls

0

In queue

84

Sentiment

Agent status

Sarah M.On call
James P.Available
Emma C.On call
David R.Break

ALL ANALYTICS FEATURES

Every metric. Every call. Automatically.

Real-time KPI dashboard

Total calls, handle time, resolution rate, and sentiment with sparklines - updating live throughout the day.

Live call monitor

Click any live call to see the real-time transcript, sentiment score, and full caller history. Supervisors stay in control.

Agent performance

Per-agent and team comparison across calls handled, handle time, resolution rate, and sentiment. Know your top performers.

Campaign conversion

Contacts dialled, reached, and converted tracked per campaign. Full funnel from first dial to closed deal.

AI post-call synopsis

Every call automatically summarised, tagged, and scored. Managers get the insight without listening to recordings.

CSV export

Export any filtered call list, agent report, or campaign result. Your data, in your format, whenever you need it.

See your data come alive.

Book a demo and we will walk you through the live dashboard using real call data from Georgia.

Book a demo +44(0)161 524 0663